Skip navigation EPAM

Senior Account Manager

  • Zurich, Switzerland
Job #: 45060
Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of 30,100+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

DESCRIPTION


We are currently looking for a high performing Senior Account Management (Health Care/Life Sciences domains) to make our successful teams even stronger.

Come join us!

Responsibilities

  • Client Management:
    • Develop and maintain relationships at senior level within the key accounts
    • Develop a deep understanding of the client’s business goals
    • Maintain active dialogue with clients through weekly/biweekly meetings and quarterly business reviews
    • Develop understanding of key stakeholders in the client organization, including the procurement organization, have an idea of budget cycles and limits
    • Effectively communicate EPAM's capabilities to address IT needs that support Client’s business objectives
    • Develop knowledge of EPAM’s offerings to drive multi-stream solutions
    • Solicit cooperation from the appropriate internal experts in order to demonstrate EPAM’s capabilities and advantages fully
    • Actively seek and monitor client satisfaction, obtaining both structured and informal feedback
    • Identify and develop new opportunities from existing clients to achieve our objective of developing full-service partnership
  • Delivery:
    • Provide leadership and counsel to clients at key points during project delivery
    • Have an informed point of view on current projects at all times
    • Advise delivery team on how to demonstrate benefits and maximize client satisfaction, assure crisp communication between the client and EPAM teams
    • Represent client’s perspective to delivery team and represent EPAM’s perspective to the client
    • Drive operational excellence within the portfolio
    • Actively work across EPAM, making connections with various group within the organization and build relationships with resourcing/recruiting/delivery/accounting organizations to ensure you know the people, their responsibilities and areas of influence
    • Identify strengths and weaknesses of key team members to improve team performance and enhance team effectiveness
  • Operational:
    • Lead the commercial process, ensuring that engagements deliver to profit targets and, at the same time, that we are structuring our commercial terms to deliver value to the client
    • Manage client financials, contracts, work with accounting group on invoice generation and payment
    • Ensure that client relationship, interactions, and deliverables are in keeping with the spirit of the contracts and that proper change control procedures are invoked when necessary
    • Continually monitor and reevaluate the quality of deliverables, process, and team performance
    • Participate or lead the pre-sales initiatives across existing and new accounts

Requirements

  • 6+ years of demonstrated track record of developing and growing client relationships and leading teams delivering end-to-end solutions within the Healthcare and/or Life Sciences, domains
  • Knowledge of technical platforms, business models, subject matter, and trends
  • Strong problem solver and creative thinker with gravitas
  • Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to your team
  • Experience managing and monitoring performance metrics across large scale accounts and account portfolios
  • Exceptional leadership/management skills and superb oral and written communication, with seasoned presentation skills
  • Strong digital knowledge or experience with particular emphasis on strategy, consulting, team management and product development
  • Strong interpersonal and communication skills
  • Track record of leading teams
  • Proven ability to manage client engagements under high stress to successful completion
  • Sound business acumen, strategic skills, common sense
  • Effectively manages up and down
  • Strong negotiation skills
  • Fluent English and German language skills

We offer

  • A dynamic non-hierarchical environment with a start-up mindset flair
  • Be part of a fast-growing business with transformation inscribed in its DNA
  • Opportunity to grow within a strategically vital part of the business
  • Cross-sector experience exchange with colleagues in global locations
  • Competitive compensation and incentives plan depending on contribution, experience and skills
  • Regular assessments and salary reviews
  • Opportunities to develop within an entrepreneurial approach
  • Open, informal team working environment
  • Flexible delivery-oriented working schedule

Equal Employment Opportunity

EPAM Systems, Inc. is an equal opportunity employer.  We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.

Pay Transparency Non-Discrimination Provision

EPAM will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Affirmative Action Obligations as a U.S. Government Federal Contractor

As a U.S. federal government contractor, EPAM is committed to meet its affirmative action obligations to make good faith efforts to expand the recruiting pool of women, minorities, individuals with disabilities, and protected veterans through outreach, targeted recruitment, training opportunities and other activities. We affirm this commitment annually in EPAM’s Affirmative Action Plans. The full text of our Affirmative Action Plan for Persons with a Disability and Protected Veterans is available for inspection in the People Operations Department during normal business hours. Email the People Operations Department to schedule an appointment.

Accessibility for Applicants with Disabilities

EPAM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you require an accommodation at any stage of the employment application process, please send an email to the People Operations Department including your name, a detailed description of your requested accommodation, and the best method to contact you. If you have already reviewed a job posting or submitted an application for a job, please include the requisition number. We will assist you and make a determination on your accommodation request on a case-by-case basis.

EEO is the Law. Applicants to and employees of EPAM Systems Inc., are protected under Federal law from discrimination.

EPAM Systems, Inc. participates in eVerify.

在亿磐成长

周剑
解决方案架构师
苏州

张馨予
项目经理
深圳

林嘉樑
软件工程师
深圳

朱晓华
资深软件测试工程师
苏州

金秋
资深软件工程师
苏州

我们在世界其他地方。。。