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Cloud Technical Support Analyst (Fluent Korean OR Chinese) Tokyo, Japan

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Cloud Technical Support Analyst (Fluent Korean OR Chinese) Description

Job #: 49739
Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.


Currently, we're looking for a Cloud Technical Support Analyst (Fluent Korean OR Chinese).

Support Quality Analyst whose primary role is to review support cases in terms of quality and coach the rest of the support engineers to meet case quality standards.


  • Drive continuous quality improvement through strategy, quality management systems and metrics for measurable results to achieve customer delight
  • Build and promote a quality-oriented culture in the organization, through innovative quality infra-structure, communications, awareness programs, and training
  • Formulate process framework, implement and ensure conformance / compliance to the organization's Quality Management System in alignment with corporate / industry standards
  • Strategize, plan, facilitate and conduct audits, analyze audit findings, suggest actions to improve quality of products and services, and track for closure
  • Play a key role in the designing of the quality strategy and ensure that all areas within the business unit perform to the defined standards


  • Effective communicator who is willing and capable to provide discipline and direction to team members who fail to follow established standards of work performance and conduct
  • At least 3 years of relevant experience in an IT service desk environment
  • Proven experience managing technical environments, IT services
  • Experience working on environments that include support of Cloud Providers (AWS, Azure, etc.)
  • Fluent in Korean or Chinese
  • Experience in creation and implementation new workflow instructions, other support service documentation
  • Consistently meet deadlines
  • Analyze and create ideas and perspectives to help improve overall team performance
  • Develop an understanding of the challenges in each department
  • Willing to take on new responsibilities to meet changing business demands
  • Expected to be self-managing and play role model for other team members
  • Excellent communication skills required for new workflow processes setup
  • Ability to provide reports and KPIs on specific processes upon request
  • Capable to use new techniques to improve quality in the team

We offer

  • Friendly team and enjoyable working environment
  • Work-life balance and flexible schedule
  • Online training library, mentoring, career development and potential partial grant of certification
  • Unlimited access to LinkedIn learning solutions
  • Referral bonuses
  • Compensation for sick leave and paid time off
  • Opportunities for self-realization

Equal Employment Opportunity

EPAM Systems, Inc. is an equal opportunity employer.  We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.

Pay Transparency Non-Discrimination Provision

EPAM will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Affirmative Action Obligations as a U.S. Government Federal Contractor

As a U.S. federal government contractor, EPAM is committed to meet its affirmative action obligations to make good faith efforts to expand the recruiting pool of women, minorities, individuals with disabilities, and protected veterans through outreach, targeted recruitment, training opportunities and other activities. We affirm this commitment annually in EPAM’s Affirmative Action Plans. The full text of our Affirmative Action Plan for Persons with a Disability and Protected Veterans is available for inspection in the People Operations Department during normal business hours. Email the People Operations Department to schedule an appointment.

Accessibility for Applicants with Disabilities

EPAM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you require an accommodation at any stage of the employment application process, please send an email to the People Operations Department including your name, a detailed description of your requested accommodation, and the best method to contact you. If you have already reviewed a job posting or submitted an application for a job, please include the requisition number. We will assist you and make a determination on your accommodation request on a case-by-case basis.

EEO is the Law. Applicants to and employees of EPAM Systems Inc., are protected under Federal law from discrimination.

EPAM Systems, Inc. participates in eVerify.