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Middleware Support Analyst Wroclaw, Poland

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Middleware Support Analyst Description

Job #: 50594
Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


Your role:
Are you an expert when it comes to tools like Splunk/AppDynamics/Netcool/Autosys? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs?

Your team:
You’ll be working in the TOC WMA team in Poland. We provide Production support for numerous WMA applications covering proposals, onboarding, trading and service center. We provide advice, solutions and execution in a simple, intuitive and flexible way. This benefits our Wealth Management Americas clients. As an IT Support Analyst, you’ll play an important role in ensuring stability across all the applications and helping our clients to achieve their financial goals.
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Responsibilities

  • Support the Service & Product Manager across several technical domains Unix/Java/J2EE/Shell Script/VXML/Oracle/MS SQL within Advisory and Service Center
  • Ensure workflows, processes, tooling and applications are of the highest quality standard
  • Contribute expertise to the management of existing and new IT products and services
  • Define workarounds for known errors and initiate process improvements
  • Maintain a knowledge database
  • Ensure production support execution aligned to existing ITIL framework and is in accordance global Clients standards, policies and procedures
  • Act as the immediate escalation point for customers, stakeholders and IT management for some of the services provided
  • Be responsible for incident management, problem management and request fulfillment management
  • Partner with and coordinate deliverables across teams globally
  • Uphold high standards for timely issue resolution

Requirements

  • Ideally 5+ years of hands-on experience with Java (administration and support), J2EE, Shell/Perl scripting, Unix, Oracle PL/SQL, EMS knowledge
  • Nice to have: Sybase, Autosys, TOAD, Splunk, App Dynamics, WebSphere/Tomcat, Python, Putty, WinSCP
  • Knowledge of software development tools, such as SQL Developer
  • Additional skills like ServiceMix, Karaf, Camel are big plus
  • Good domain Knowledge of Wealth Management, Advisory and Contact center
  • Possess strong analytical, problem-solving and synthesizing skills
  • Ability to solve complex issues, good at problem statement analysis and solution design thinking
  • Track record of influencing senior IT stakeholders and business partners
  • Confident communicator that can explain technology to non-technical audiences
  • Ability to learn new tools and technologies and effective implementation

We offer

  • Possibility to be involved in an international project (Canada, China, Hong Kong, Mexico, USA, Switzerland, Germany, Sweden, United Kingdom, Russia, Belarus, Ukraine, Hungary, etc.)
  • English language classes
  • Vast opportunities for self-development: online courses and library, experience exchange with colleagues around the world, partial grant of certification
  • Career development center
  • Unlimited access to LinkedIn learning solutions
  • Possibility to take part in both: corporate and startup environment
  • Possibility to relocate for short and long-term projects
  • Relocation package for those who relocate to Krakow, Wroclaw, Katowice or Gdansk from other locations
  • Benefit package (health care, multisport, lunch tickets, petrol vouchers and shopping vouchers, etc.)
  • Fruits on a weekly basis
  • Sponsored sport activities
  • We kindly ask you to include the following clause in your application: "Wyrażam zgodę na przetwarzanie danych osobowych zawartych w niniejszym dokumencie do realizacji procesu rekrutacji zgodnie z ustawą z dnia 10 maja 2018 roku o ochronie danych osobowych (Dz. Ustaw z 2018, poz. 1000) oraz zgodnie z Rozporządzeniem Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (RODO)"
  • Please note that only selected candidates will be contacted
Learn more about EPAM in Poland

Equal Employment Opportunity

EPAM Systems, Inc. is an equal opportunity employer.  We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.

Pay Transparency Non-Discrimination Provision

EPAM will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Affirmative Action Obligations as a U.S. Government Federal Contractor

As a U.S. federal government contractor, EPAM is committed to meet its affirmative action obligations to make good faith efforts to expand the recruiting pool of women, minorities, individuals with disabilities, and protected veterans through outreach, targeted recruitment, training opportunities and other activities. We affirm this commitment annually in EPAM’s Affirmative Action Plans. The full text of our Affirmative Action Plan for Persons with a Disability and Protected Veterans is available for inspection in the People Operations Department during normal business hours. Email the People Operations Department to schedule an appointment.

Accessibility for Applicants with Disabilities

EPAM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you require an accommodation at any stage of the employment application process, please send an email to the People Operations Department including your name, a detailed description of your requested accommodation, and the best method to contact you. If you have already reviewed a job posting or submitted an application for a job, please include the requisition number. We will assist you and make a determination on your accommodation request on a case-by-case basis.

EEO is the Law. Applicants to and employees of EPAM Systems Inc., are protected under Federal law from discrimination.

EPAM Systems, Inc. participates in eVerify.

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