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Experience Consultant Chicago, IL, USA

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Experience Consultant Description

Job #: 55516
EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.


Are you a passionate storyteller who wants to utilize your digital design skills to craft the next cutting-edge customer experience? Do you thrive in a fast-paced, client-facing role? Do the core values hungry, humble, and smart describe you?

Join us as a part of EPAM Continuum’s Digital Design team. You will work with a multifaceted team and champion the user in innovative solutions to all phases of product development. You will be a trusted client partner who will lead the team in problem framing, to the development of roadmaps, and the delivery of impactful data-driven, design solutions.

What You’ll Do

  • Lead a project-based multi-disciplinary team of practitioners and subject matter experts to extract qualitative and quantitative insights and transform them into a holistic customer experience strategy
  • Build relationships and processes with clients that help accomplish the near-term business goals, as well as lay a foundation for continuous ideation and iteration
  • Excel at storytelling when facilitating meetings and presenting work
  • Assists with opportunity generation and business development by uncovering client needs and working with practice leaders on staffing recommendations, proposal support, and solution development
  • Make decisions by collaborating with other project leads, team members, and consultants in a transparent, inclusive environment
  • Apply research-driven methods to envision new, original and effective experiences beyond what is expected
  • Study trends in business and design to generate relevant thought leadership that applies to our industry challenges
  • Mentor and lead team members in experience design to apply human-centered design frameworks to the execution of projects

What You Have

  • A minimum of 7 plus years industry experience and 5 years formulating and leading engagements that should include:
    • Building client relationships
    • Ability to listen, frame, and pitch solutions to prospective clients
    • Facilitating workshops and presenting solutions
    • Defining roadmaps and strategy and delivering digital products
    • Working within Agile methodologies in cross-functional teams
    • Well versed in human-centered Service design, User research and UX frameworks
    • Working knowledge of current software and tools
    • Leading and mentoring project teams
    • Experience diving delivery processes on projects where design is tied to business roadmap milestones, and product development needs
    • Experience in consulting with multinational brands across different industries and business design is highly preferred
  • In Addition: A strong portfolio that demonstrates strong judgment, problem-solving, and decision-making abilities. It should also showcase thought leadership and your ability to understand overall business objectives, processes, brand mission and values required of a consultancy assignment. A minimum of two projects is required

What We Offer

  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance
  • REQ #: 185526050

Equal Employment Opportunity

EPAM Systems, Inc. is an equal opportunity employer.  We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.

Pay Transparency Non-Discrimination Provision

EPAM will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Affirmative Action Obligations as a U.S. Government Federal Contractor

As a U.S. federal government contractor, EPAM is committed to meet its affirmative action obligations to make good faith efforts to expand the recruiting pool of women, minorities, individuals with disabilities, and protected veterans through outreach, targeted recruitment, training opportunities and other activities. We affirm this commitment annually in EPAM’s Affirmative Action Plans. The full text of our Affirmative Action Plan for Persons with a Disability and Protected Veterans is available for inspection in the People Operations Department during normal business hours. Email the People Operations Department to schedule an appointment.

Accessibility for Applicants with Disabilities

EPAM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you require an accommodation at any stage of the employment application process, please send an email to the People Operations Department including your name, a detailed description of your requested accommodation, and the best method to contact you. If you have already reviewed a job posting or submitted an application for a job, please include the requisition number. We will assist you and make a determination on your accommodation request on a case-by-case basis.

EEO is the Law. Applicants to and employees of EPAM Systems Inc., are protected under Federal law from discrimination.

EPAM Systems, Inc. participates in eVerify.