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Director, Project Management Denver, CO, USA

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Director, Project Management Description

Job #: 57091
EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.


If you are strategic, resilient, engaging with people, a natural self-starter and you have a passion for solving complex problems, this could be the perfect opportunity to join EPAM as a Director, Project Management for our GCP Support Services organization.

The Director, Project Management is chartered with ensuring the seamless planning and execution of all strategic initiatives, inclusive of directing all administrative and operational activities. This role exists primarily to facilitate the transformation and management of GCP Support Services reporting to the Vice President, Service Management.

What You’ll Do

  • Oversee strategic business initiatives and KPIs that deliver value throughout the lifecycle of the customer starting from onboarding to adoption and expansion of services
  • Come from a place of experience and thought leadership to foster the transformation to the next generation of a support practice that leverages a knowledge management, and process improvements that deliver a frictionless experience for our customers
  • Improve current processes leading with proactive monitoring and coordinate organizational procedures for optimal efficiency and productivity for team and process resolution
  • Identify the appropriate inspection topics and mechanisms, including Quarterly Business Reviews, and operational reviews
  • Assist and communicate with leadership team members in decision-making, program management, and initiative implementation
  • Serve as liaison between staff, executives, and senior leaders regarding key initiatives, team climate, proposals, and planning
  • Oversee daily operations through collaboration with senior management and service leaders
  • Build and develop relationships with employees for increased efficiency and effective responsiveness into existing operations
  • Review, design, and execute improvements to organizational structure
  • Define key business capabilities within the organization and ensures their execution
  • Act as strategic lead for governance and optimization
  • Track headcount management with leadership team(s) and Finance Business Partner(s)

What You Have

  • BS degree in an associated field or other advanced certification along with equivalent experience
  • 8+ years of management experience
  • 5+ years in contact center support experience
  • Proven experience organizing, directing, and driving operational symmetry between multiple teams
  • Ability to be inclusive by collaborating with people who are diverse in background, culture and ways of living
  • Understands the importance acting as one company that is focused on the best results for our customers, our business, and our employees
  • Experience in engaging with senior leadership both internally and externally
  • Excellent written and verbal communication skills
  • Extremely versatile, dedicated to efficient productivity
  • Experience planning and leading strategic initiatives
  • Comprehensive knowledge of support and services organizations
  • Strong understanding of support and services concepts, terminology, and strategy
  • Expert-level presentation and facilitation skills
  • Able to build and nurture cross-departmental relationships
  • Able to think ahead and catch problems before they arise
  • Organized and intensely focused – nothing gets by you
  • Strong work ethic and quality standards

Nice to have

  • Master’s degree in a related field (e.g., MBA)
  • Experience with data analysis
  • Experience with budget management
  • Consulting experience with a focus on operations management
  • Proven success in a product coordination role
  • Nimble business mind with a focus on developing creative solutions
  • Strong project reporting skills, with a focus on interdepartmental communication

What We Offer

  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance
  • REQ #: 191972959

Equal Employment Opportunity

EPAM Systems, Inc. is an equal opportunity employer.  We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.

Pay Transparency Non-Discrimination Provision

EPAM will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Affirmative Action Obligations as a U.S. Government Federal Contractor

As a U.S. federal government contractor, EPAM is committed to meet its affirmative action obligations to make good faith efforts to expand the recruiting pool of women, minorities, individuals with disabilities, and protected veterans through outreach, targeted recruitment, training opportunities and other activities. We affirm this commitment annually in EPAM’s Affirmative Action Plans. The full text of our Affirmative Action Plan for Persons with a Disability and Protected Veterans is available for inspection in the People Operations Department during normal business hours. Email the People Operations Department to schedule an appointment.

Accessibility for Applicants with Disabilities

EPAM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you require an accommodation at any stage of the employment application process, please send an email to the People Operations Department including your name, a detailed description of your requested accommodation, and the best method to contact you. If you have already reviewed a job posting or submitted an application for a job, please include the requisition number. We will assist you and make a determination on your accommodation request on a case-by-case basis.

EEO is the Law. Applicants to and employees of EPAM Systems Inc., are protected under Federal law from discrimination.

EPAM Systems, Inc. participates in eVerify.