Skip navigation EPAM

Senior Business Application Support Analyst with AEM Wroclaw, Poland or Remote

  • hot

Senior Business Application Support Analyst with AEM Description

Job #: 57442
Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.


Currently we are looking for a Senior Business Application Support Analyst with AEM for our Wroclaw office.


Our client is one of the largest investment banks in the world.

Group Technology is responsible for building, maintaining applications and systems infrastructure with the capacity and capability to achieve our goal to be the best global financial services firm. IT supports the whole of the Customer across a wide range of systems and functions. Services range from business consultancy and technical architecture to analysis, solution development and project management.

You’ll be working in the TOC team in Nashville location. The team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs. The team is global in nature and is responsible for the full spectrum of support from front-line user support, through to complex system support, to release and environment management.


  • Perform as the application support analyst to provide hands on onboarding of AEM Adobe US platform. AEM US is the strategic forms management platform as part of the transformation program to reduce dependency outside the US
  • Participate/conduct bank’s “Permit-to-Operate” technical readiness criteria process for multiple key components as part of transition of strategic platform into production
  • Ensure production stability and availability for key operational business processes
  • Handle incident escalation and management
  • Face off to senior Operations, Development, Infrastructure staff as well as 3rd party support vendor and work to forge solid relationships with these teams
  • Conduct deep-dive post-mortems and prioritize remediation activities with delivery teams
  • Drive process improvement initiatives alongside global production support projects
  • Create and maintain written procedures and make available for audit or management review
  • Communicate complex technical issues, properly set expectations and adequately follow-up with all stakeholders. Track work progress and report any key issues to senior management and stakeholders
  • Implement continuous improvement and problem management programs as well as good grounding in IT technical architecture and infrastructure
  • Display strong analytical, problem-solving and synthesizing skills (i.e. ability to troubleshoot and figure problems out)


  • Experience in application support (5+ years)
  • General knowledge of client, operations, account and data distribution applications & technologies
  • Demonstrated working experience with Adobe AEM, Websphere, Unix, Oracle
  • Good understanding and work experience of Java Frameworks (Struts, Spring etc.)
  • Performance optimization and scalability in AEM; understanding of AEM Security model with understanding of SSO
  • Experience in Java/J2EE, JMS, SFTP connectors, monitoring tooling is a plus
  • Experience in the Finance or Banking Industry preferred
  • Ability to solve complex issues (covering both technical and business areas)
  • Experience in ITIL Service Processes (incident, problem, release and event management)
  • Solid technical and presentation skills
  • Highly refined and professional in verbal and written communications
  • Excellent & proven Incident management and organization skills
  • Evidence of being able to work in a dynamic and stressful environment
  • Experience with capacity planning, scalability, performance, load testing
  • Understanding of and ability to invoke web services - REST (JSON/XML), SOAP (with WSDL)
  • Ability to work closely with the client members of the team and SMEs

We offer

  • Vast opportunities for self-development: online courses and library, experience exchange with colleagues around the world, partial grant of certification
  • English language classes
  • Polish language classes for Foreigners
  • Career development center
  • Unlimited access to LinkedIn learning solutions
  • Possibility to relocate for short and long-term projects (ex. to USA or Switzerland)
  • Benefit package (private insurance, health care, multisport, lunch tickets, and shopping vouchers, etc.)
  • Possibility to be involved in an international project
  • Remote work options
  • Relocation package for foreign applicants as well as for people relocating within Poland
  • Please note that only selected candidates will be contacted
Learn more about EPAM in Poland

Equal Employment Opportunity

EPAM Systems, Inc. is an equal opportunity employer.  We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.

Pay Transparency Non-Discrimination Provision

EPAM will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Affirmative Action Obligations as a U.S. Government Federal Contractor

As a U.S. federal government contractor, EPAM is committed to meet its affirmative action obligations to make good faith efforts to expand the recruiting pool of women, minorities, individuals with disabilities, and protected veterans through outreach, targeted recruitment, training opportunities and other activities. We affirm this commitment annually in EPAM’s Affirmative Action Plans. The full text of our Affirmative Action Plan for Persons with a Disability and Protected Veterans is available for inspection in the People Operations Department during normal business hours. Email the People Operations Department to schedule an appointment.

Accessibility for Applicants with Disabilities

EPAM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you require an accommodation at any stage of the employment application process, please send an email to the People Operations Department including your name, a detailed description of your requested accommodation, and the best method to contact you. If you have already reviewed a job posting or submitted an application for a job, please include the requisition number. We will assist you and make a determination on your accommodation request on a case-by-case basis.

EEO is the Law. Applicants to and employees of EPAM Systems Inc., are protected under Federal law from discrimination.

EPAM Systems, Inc. participates in eVerify.