Regular Support Engineer Kazakhstan

What You’ll Do

• Consult the customer's users on the supported applications and their work
• Analyze the problem (incident, error, failure) of the services and applications of the system functioning
• Register, document and execute requests from users with their classification
• Maintain the current status of solving the problem in the customer's systems and notify users about the progress of resolving requests
• Consult the customer's users regarding workaround, solve the problem by configuring the software or change the data (without reassembling)
• Write scripts for correcting data in databases of supported information systems to correct the consequences of errors and a decrease in performance indicators or response time of an information system
• Work with databases in the framework of user support
• Draw up reports on the work performed

What You Have

• 1+ year of experience in support engineering
• 1+ year with SQL
• Analytical mindset
• Communication skills, stress-resistance, multitasking
• Knowledge of a programming language(C#) and ITIL will be a plus
• English – from A2+

Technologies

• SQL
• ITIL

We offer

• Experience exchange with colleagues all around the world
• Competitive compensation depending on experience and skills
• Regular assessments and salary reviews
• English classes with certified English teachers
• Unlimited access to LinkedIn learning solutions
• Opportunity for self-realization
• Friendly team and enjoyable working environment
• Corporate and social events (parties, tennis, etc.)