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Senior / Director, Account Management Singapore

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Senior / Director, Account Management Description

Job #: 70986
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.


Currently we are looking for a Senior Director, Account Management in our Singapore Office to make our team even stronger.

Our ideal candidate will act as the point of contact for clients, prospects, Business Unit Heads and Sales Leaders. The Senior Director, Account Management will create business strategies, architect and oversee delivery approaches, build successful relationships, and drive business results.

We Value

Value the individuals – We encourage and motivate people to grow. We perceive our people as a source of our success;
Strive for excellence – We strive for the highest standards of excellence and continuously learn. We take pride in our engineering and accomplishments;
Act as a team – We treat one another with respect and encourage the best ideas to come from anywhere within the organization. We value our diversity;
Focus on Customers – We build long term customer relationships, as we strive to always understand our customers' business and needs;
Act with integrity – We operate legally, honestly and ethically. We take responsibility for our actions.


  • Client management:
    • Develop and maintain relationships at senior level within the key accounts
    • Develop a deeper understanding of the client’s business objectives
    • Maintain active dialogue with clients through weekly/biweekly meetings and quarterly business reviews
    • Effectively communicate EPAM's capabilities to address IT needs that support client’s business objectives
    • Develop knowledge of EPAM’s offerings to drive multi-stream solutions
    • Actively seek and monitor client satisfaction, obtaining both structured and informal feedback
    • Identify and develop new opportunities from existing and new clients, with the goal of establishing full service partnership
  • Operations management:
    • Manage client financials, contracts, work with accounting group to generate invoices and payments
    • Ensure that client relationships, interactions, and deliverables are in line with contract specifications
    • Continually monitor and re-evaluate the quality of service
    • Participate in the pre-sales initiatives across existing as well as new accounts


  • Bachelor’s in business management or relevant
  • Having at least 8+ years of relevant experience
  • A proven track record of building and developing client relationships
  • Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to your team
  • Experience managing and monitoring performance metrics across accounts and account portfolios
  • Strong interpersonal and communication skills
  • Preferably with IT background prior transitioning to account management
  • Strong business acumen, good strategic skills and common sense
  • Effectively manages up and down
  • Strong negotiation skills
  • Good communication skills

We offer

  • Friendly team and enjoyable working environment
  • Work-life balance and flexible schedule
  • Online training library, mentoring, career development and potential partial grant of certification
  • Unlimited access to LinkedIn learning solutions
  • Referral bonuses
  • Compensation for sick leave and paid time off
  • Opportunities for self-realization