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Data and Analytics Customer Experience Consultant Manchester, UK

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Data and Analytics Customer Experience Consultant Description

Job #: 74271
Since 1993, EPAM Systems, Inc. (NYSE: EPAM) has leveraged its advanced software engineering heritage to become the foremost global digital transformation services provider – leading the industry in digital and physical product development and digital platform engineering services. Through its innovative strategy; integrated advisory, consulting, and design capabilities; and unique ‘Engineering DNA,’ EPAM’s globally deployed hybrid teams help make the future real for clients and communities around the world by powering better enterprise, education and health platforms that connect people, optimize experiences, and improve people’s lives. In 2021, EPAM was added to the S&P 500 and included among the list of Forbes Global 2000 companies.

Selected by Newsweek as a 2021 Most Loved Workplace, EPAM’s global multi-disciplinary teams serve customers in more than 45 countries across five continents. As a recognized leader, EPAM is listed among the top 15 companies in Information Technology Services on the Fortune 1000 and ranked as the top IT services company on Fortune’s 100 Fastest-Growing Companies list for the last three consecutive years. EPAM is also listed among Ad Age’s top 25 World’s Largest Agency Companies for three consecutive years, and Consulting Magazine named EPAM Continuum a top 20 Fastest-Growing Firm.


Are you passioned about building customer experience of the future using advanced data-driven solution? Do you want to solve business problems of leading global Consumer and Retail companies? Are you hungry to thrive in an entrepreneurial environment and take ownership for critical technical and business decisions that directly impact EPAM and our clients? If the answer to these is ‘Yes!’, then EPAM has a rare opportunity for you to join us as a Data Analytics Consultant. This position is part of the Global Consumer Data and Analytics Consulting team including experts from many different sectors.

This is a great opportunity for you to play a lead role in Epam’s Data Analytics Consulting team whilst working closely with multiple clients and Epam’s global Data leadership teams.

This position requires a strong Data consulting background with the ability to assist clients in defining their overall technology strategy and delivery.


  • Develop and present project proposals, technical and project management guidelines for development of complex solutions in multiple business domains
  • Provide the leadership in shaping firm-wide, transformational, business technology solutions, with an emphasis on marketing and data architecture
  • Define target state data-driven customer experience strategy
  • Suggest strategy implementation approaches, create estimates, timeline and cost analyses that will lead to successful implementation and program delivery
  • Define and revise the enterprise data framework consisting of capabilities required of cross business and corporate function official data sources in the enterprise data architecture
  • Produce capability roadmaps in support of vision, strategy and use cases
  • Establish relationships with senior IT and Business leaders for the purpose of advancing proposed application architecture solutions
  • Ensure application implementation solutions support the business objectives (asset gathering, cost optimization, client loyalty improvement), as appropriate
  • Lead research, strategy creation and development of new data products or services to expand markets, monetize data and grow company revenue


  • Solid experience as a Martech consultant with background of global multi-market enterprises
  • Solid experience in implementation of complex system architectures with CDP’s, DMP’s, Advanced Consumer Analytics, Personalisation, Next Best Offer
  • Strong expertise in Consumer and Retail sector
  • Good knowledge of the wide variety of digital, marketing and sales solutions on the market and their capabilities in creating a good customer experience
  • Experience in working with Cloud solutions and its integration with SaaS solutions
  • Extensive experience with integration of software solutions in enterprise IT
  • Experience in project management or technical team lead positions
  • Strong knowledge of business process, data or information management, data flows, data quality standards. Analytical ability to work with data and present results
  • Experience with distributed management and analytics in cloud and hybrid environments. Also, an understanding of a variety of data access and analytic approaches
  • Strong presentation skills with the ability to enhance the EPAM brand
  • Able to gain trust with clients and take their projects to the next level
  • Able to work with and build strong relationships with EPAM's nearshore teams
  • Strong communication skills both written and verbal
  • Excellent communication skills for cross team, location and group collaboration, be able to discover solutions to problems and objectively defend them, and propose design alternatives articulating pros and cons
    • Good understanding of Salesforce, Adobe experience manager, Tealium, Segment, VWO, Optimizely, or other related Martech platforms
    • Experience in Machine learning models in production and platform design thinking
    • Good understanding of cloud solutions AWS, AZURE, GCP with the focus of ETL, Databases, data science, API’s and real-time capabilities
    • Experience with and good understanding of enterprise applications at least in one of the following technology areas: high-performance, highly transactional web applications, mobile development, content management solutions, e-commerce solutions, e-business frameworks or business intelligence
    • Good understanding and usage of data models and data layers
    • Good understanding of data governance with the focus on Master data management, data lineage, and data access
    • Eagerness to learn new technology, trends and understand their potential impact
    • Experience working in an agile environment with focus on Scrum or Kanban delivery processes
    • Able to explain data designs and marketing solutions to non-technical colleagues

We offer

  • We offer a range of benefits including
  • A competitive group pension plan, life assurance and income protection
  • Private medical insurance, private dental care and critical illness cover
  • Cycle scheme Tech scheme and season ticket loan
  • Employee assistance program
  • Unlimited access to LinkedIn learning solutions
  • EPAM Employee Stock Purchase Plan (ESPP) (subject to certain eligibility requirements)
  • Various perks such as Gym discount, Friday lunch, on-site massage and regular social events
  • Some of these benefits may be available only after you have passed your probationary period