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Application Support Engineer Serbia or Remote

Application Support Engineer Description

Job #: 74657
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

DESCRIPTION


You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as an Application Support Engineer. Scroll down to learn more about the position’s responsibilities and requirements.

Responsibilities

  • Provide support to customers using Cloud Platform products, solutions and APIs
  • Provide technical assistance and support as part of a global 24x7-support organization
  • Work closely with engineers and product managers to improve the product and make our customers successful
  • Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management and Change Management
  • Provide technical and developer support to customers using cloud products, solutions and APIs
  • Follow notification and escalation procedures
  • Follow standards for communications with business involving operational issues
  • Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
  • Work closely with internal support teams to improve cloud products at a senior level

Requirements

  • 2+ years of development experience in any of these languages (Java, Javascript, PHP, Python, Go, .NET, Ruby, NodeJS)
  • Building Web Applications/Web Services/APIs
  • Experience querying Relational Databases (MySQL, Oracle, DB2, Microsoft SQL)
  • Support experience (monitoring, software maintenance etc) 1-2 years
  • Knows Software Architecture Patterns (Monolith, Distributed, Microservices)

Nice to have

  • Cloud Computing Experience (cloud implementations)
  • Experience using Web Authentication (Basic, Cookies)
  • Knows Networking (Load Balancer, Firewall, DNS, Forwarding Rules, NAT)
  • Experience using No Relational Databases
  • Consuming Third Party APIs
  • Mobile development 1-2 years of experience
  • Web Development knowledge (REST, SOAP, RPC, HTTP, HTTPS)

We offer

  • Dynamic, entrepreneurial, high speed, high growth corporate environment
  • Diverse multicultural, multi-functional, and multilingual work environment
  • Opportunities for personal and career growth in a progressive industry
  • Global scope, international projects
  • Widespread training and development opportunities
  • Unlimited access to LinkedIn learning solutions
  • Competitive salary and various benefits
  • Sport and social teams support, recreation area, advanced CSR programs

在亿磐成长

周剑
解决方案架构师
苏州

朱晓华
首席软件测试工程师
苏州

金秋
首席软件工程师
苏州

我们在世界其他地方。。。