Skip navigation EPAM

Cloud Support Engineer (Infrastructure - CN) Tokyo, Japan

  • hot

Cloud Support Engineer (Infrastructure - CN) Description

Job #: 74808
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We value individuality and we are highly interested in motivated people with a desire to grow, as we do not believe in micro-management. We look and strive for excellence and we are interested in candidates who want to grow, develop, innovate and learn.


EPAM Systems provides 24/7 support services for users of a major Cloud platform. The Support team is distributed across multiple locations. We are hiring Cloud professionals to extend our multi language Cloud Support team, based in Minato-ku, Tokyo, Japan. As a Cloud Support Engineer / Infra Specialist, you will provide support for Cloud technologies such as Cloud Security, DevOps, DevTools, Service Usage API and others.


  • Manage customer technical support issue, by providing a resolution or recommendations to IAAS product and services related
  • Provide technical assistance and support as part of a global 24x7 support organization
  • Work closely with engineers and product managers to improve the service and make our customers successful
  • Provide technical support to customers using Cloud Platform products, solutions and APIs
  • Follow standards for communications with business involving operational issues


  • At least 3+ years’ experience fully as Systems Engineer or System Administrator
  • Strong knowledge of Linux/UNIX and Windows Server as Administrator level
  • Experience with shell scripting
  • Experience with cloud computing, virtualization and other cloud solutions
  • Strong business ownership and customer support experience
  • Native Mandarin communication (reading/writing/speaking)
  • Business level English (B2)

Nice to have

  • Experience in Kubernetes, Docker containers
  • Experience with computer networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)
  • Coding ability in one or more languages (Java, Python, C++, etc)
  • Business level Japanese a plus

We offer

  • Friendly team and enjoyable working environment
  • Work-life balance and flexible schedule
  • Online training library, mentoring, career development and potential partial grant of certification
  • Unlimited access to LinkedIn learning solutions
  • Referral bonuses
  • Compensation for sick leave and paid time off
  • Opportunities for self-realization