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Solution Architect, Salesforce Marketing Cloud India or Remote

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Solution Architect, Salesforce Marketing Cloud Description

Job #: 74874
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

DESCRIPTION


We are currently looking for Solution Archtiect in India for our offices in multiple locations & Remote working.

The ideal candidate will have a Salesforce Marketing Cloud Services, or related Partner / Consultancy background. They should be known to work independently, thrive in an entrepreneurial atmosphere, communicate tactfully, work with business operations and effectively design, test, and deploy software solutions. A successful SA (Solution Architecture) has strong software knowledge and enjoys designing technical solutions. You must be an excellent communicator who can tailor their delivery to a variety of audiences. We are looking for someone with a healthy sense of curiosity always looking to challenge the status quo.

Responsibilities

  • Lead inter-team meetings on the technical and business challenges related to our Marketing Operations initiatives
  • Manage relationships with oncoming stakeholders, particularly during projects that are M&A focused
  • Understand and map Business Processes & Challenges into our technical product suite, ensuring scalable, secure, comprehensive solution designs
  • Design and then work with Technical Architects (TA) and QA (Quality Assurance) to implement and test solutions to our operational needs and challenges
  • Create, manage, and present an actionable BRD/FSD (Blueprint) that aligns to the as-is Salesforce Marketing Cloud solution, and overall system / integration environments at Salesforce
  • Identify project issues / risks and present alternatives to alleviate or resolve
  • Present high-level overviews of the Salesforce Marketing Cloud architecture and integration capabilities
  • Design and understand the Architecture of SFMC and connected existing middle ware and external systems
  • Document solutions and engineering flowcharts with great attention to detail
  • Serve as Subject Matter Expert in one or more areas of our Business & Technical process
  • Approach every problem & scope item as an opportunity to broaden your expertise and skill set, ensuring that new developments, product changes, technical advancements are understood, and available to inform architecture delivery
  • Ensure all data, user access and communications are GDPR/ CAN-SPAM act compliant

Requirements

  • Excellent strategic & technical thinking. Highly organized and detail oriented
  • Excellent written, verbal, and visual communication skills, able to present complex concepts effectively at both the tactical and strategic / executive levels
  • Highly efficient team player, with the ability to also work independently in a fast-paced, fluid environment
  • M&A focused Stakeholder management
  • Data/process migration from other marketing tools (Eloqua, Marketo, etc.) into Salesforce Marketing Cloud
  • Gap Analysis
  • Marketing Cloud development with AMPscript, SQL, REST/SOAP based API, and database/SFTP connectors
  • Comfort working in and with a highly distributed team and organization
  • Comfortable owning a project through to delivery
  • Experience with priority management
  • Expert knowledge in Marketing Cloud advanced/complex implementations, with 4+ years direct experience in the platform
  • Proven record of accomplishment of working with multi-stakeholder teams, specifically IT, M&A, Infrastructure / Security, Sales / Business Operations
  • Familiarity with Network Protocols and Services (DNS, HTTP, HTTPS), APIs (SMC, CRM, SOAP/REST), object oriented programming and design with .NET, Java, and/or PHP is preferred
  • Familiarity with systems integrations such as CRM, Heroku, Content Management, POS/Commerce, or Web Analytics
  • Focus - Solution architecture / design experience within SaaS, CRM, MAP (Marketing Automation Platform) is strongly preferred, specifically projects within the Salesforce Marketing Cloud
  • Certifications - Marketing Cloud certifications strongly preferred (Marketing Cloud Email Specialist, Marketing Cloud Consultant). Similar certifications against other MAPs a plus (Pardot, Eloqua)
  • Technology - Marketing Cloud focus in Automation Studio, Journey Builder, Interaction Studio necessary. Related experience with CRM (Salesforce / Sales Cloud) Integration tools (JBINT, Data Stream, MCConnector) a plus
  • Education - We prefer a Bachelor's degree in business or computer science or relevant experience
  • Adaptability - Expect most of your efforts to be scrappy as we scale and evolve our team

Nice to have

  • Experience in Datorama, Interaction Studio, GA360 Integration, Ad Studio, and Tableau

Technologies

  • Salesforce Marketing Cloud
  • SFMC
  • Salesforce
  • REST API
  • AMPScript
  • SQL

We offer

  • Opportunity to work on technical challenges that may impact across geographies
  • Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
  • Opportunity to share your ideas on international platforms
  • Sponsored Tech Talks & Hackathons
  • Unlimited access to LinkedIn learning solutions
  • Possibility to relocate to any EPAM office for short and long-term projects
  • Focused individual development
  • Benefit package: Health benefits, Retirement benefits, Paid time off, Flexible benefits
  • Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)

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