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Senior ServiceNow Software Engineer Kharkiv, Ukraine or Remote

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Senior ServiceNow Software Engineer Description

Job #: 80348
We are looking for an experienced developer to join our internal project. Our project is a support chatbot for Global EPAM. The goal of the project is to migrate EPAM-owned support product from a highly mature and customized Microfocus service manager (MFSM) platform to ServiceNow.

We create processes and products for unified people management all over EPAM.
Our mission is to build self-explained, integrated into day-to-day life, experience to cover our employees from day one and give them everything to match their needs / find their place in life. Currently, there are around 20 programs in the group, and the number is growing.


  • Extending and improving Service Catalog - create items with appropriate workflows
  • Implementing design of a Service Portal - create a handy UI with tailored content right for user needs
  • UI design and implementation - align the content of Task’s siblings (Change, Incident, Problem, etc)
  • Extending core functionality by Script Includes, REST APIs, Business Rules
  • Integration with 3rd party services
  • CMDB management
  • Knowledge Base management


  • 3+ years of ServiceNow development (Business rules, Workflows, Client scripts, ACLs, Notifications, etc.)
  • Strong working knowledge of multiple ServiceNow modules (migration from legacy toolsets as well as green field development)
  • Experience with integrations between ServiceNow and 3rd party applications (JDBC, SOAP/REST, MID Server)
  • Experience with Service Portal
  • Hands-on experience with platform upgrade
  • Experience with HTML, XML, CSS, JavaScript, AngularJS, jQuery, Bootstrap
  • Experience with SQL, database design, and data modeling
  • Strong analytical and problem-solving skills
  • Strong written and verbal communication skills
  • Solid understanding of ITSM processes
  • Solid understanding of Agile/SCRUM concepts with experience operating in SCRUM teams
  • ServiceNow Administrator/Implementation Specialist Certifications preferred
  • Strong analytical and problem-solving skills
  • Strong written and verbal communication skills
  • Intermediate English (B1+) should allow discussing mid complexity concepts with customers and the team

We offer

  • Individual career path
  • Social package - medical insurance, sports
  • Compensation for sick lists and regular vacations
  • English classes with certified English teachers
  • Workspace freedom (office or remote) and flexible working hours
  • Possibility to work on full product lifecycle –from concept to delivery into production
  • Mentorship program
  • Unlimited access to LinkedIn learning solutions
  • Proactive Agile/Scrum/XP practitioners

About EPAM

  • EPAM is a leading global provider of digital platform engineering and development services. We are committed to positively impacting our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to learn and grow continuously. You will join a dedicated, creative, and diverse community that will help you discover your fullest potential. EPAM is committed to providing our global team of 61,600+ EPAMers with inspiring careers. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success, and we value collaboration, try always to understand our customers' business, and strive for the highest standards of excellence