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Junior Service Desk Technician (Contact Center) Montenegro

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Junior Service Desk Technician (Contact Center) Description

Job #: 82847


We are looking for a Junior Service Desk Technician with developed organizational skills. You will undertake analysis and resolution of incidents, which may range from straightforward questions to more complicated technical issues. Training and knowledge transfer will be provided.

What You’ll Do

  • Serve as an entry point to all requests from EPAM employees
  • Provide timely request fulfillment according to the workflow
  • Answer users’ questions via phone, email, and web app
  • Communicate with other teams
  • Be ready to work in shifts (night, early morning, and weekend shifts included)

What You Have

  • Time management and multitasking skills
  • Ability to adapt to changes of a different kind
  • English level – B2 and higher

We offer

  • Competitive salary plus annual bonuses for showing outstanding results
  • Opportunity to work remotely from any place in Montenegro
  • Community of 61,600+ industry’s top professionals united for exchanging knowledge with experts from anywhere in the world
  • Outstanding career development opportunities with a transparent career path and a roadmap to accelerate your journey
  • Wide range of professional training, workshops, and mentoring programs plus unlimited access to LinkedIn Learning
  • Learning resources and financial support for completing certification programs
  • Corporate health insurance and the possibility of buying private health insurance for the family at a corporate price

About EPAM

  • EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to numerous innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to learn and grow continuously. No matter where you are located, you will join a dedicated, creative, and diverse community to help you discover your fullest potential