Responsibilities

• Serve as the digital engagement lead, aligned to our Travel & Hospitality domain, responsible for creating digital strategies and program/product roadmaps, working directly with clients to position engagements and EPAM for success
• Stay abreast of current and emerging trends, unique opportunities and challenges of the space/markets and geographies in which the clients operate, and how it affects clients’ business and initiatives
• Responsible for shaping digital CX solutions and properly scoping / pricing engagements, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase
• Understand the full end-end product life cycle, from initial product design strategy through to UX Design, development, and release, working closely with program management to ensure successful delivery through an integrated delivery model
• Orchestrate digital transformation and product solutions, teams, strategic roadmaps, data-driven experience design, platform implementation, and continuous improvement/optimization programs
• Develop effective relationships with clients as well as key internal executives, BU heads, Account Managers, Solution SME’s, Sales, and Delivery Leaders to maximize growth within an account/client portfolio
• Drive digital revenue within the client portfolio by identifying opportunities and influencing EPAM’s CX services
• Support sales and pre-sales activities by assessing digital opportunities, responding to RFP’s, creating proposals and presentations, establishing relationships with clients and prospective clients, and helping to close / sign new deal
• The performance scorecard will include achieving target revenue goals, meeting target billable utilization and contributing to EPAM and Digital Practice people initiatives

Requirements

• 8+ years of demonstrated success in developing and growing client relationships and leading teams delivering end-to-end solutions
• Domain expertise in Aviation, Travel, and Hospitality Sectors is required
• Strong problem solver and creative thinker with gravitas
• Ability to operate at a strategic level yet being close enough to the details to add value to clients and be a real support to the team
• Experience managing and monitoring performance metrics across large scale accounts and account portfolios
• Exceptional management skills and superb oral and written communication, with strong presentation abilities
• Strong digital knowledge or experience with particular emphasis on strategy, consulting, team management and product development
• Proven ability to manage client engagements under high stress to successful completion

Benefits

• Medical, Dental and Vision Insurance (Subsidized)
• Health Savings Account
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability (Company Provided)
• Life and AD&D Insurance (Company Provided)
• Employee Assistance Program
• Unlimited access to LinkedIn learning solutions
• Matched 401(k) Retirement Savings Plan
• Paid Time Off
• Legal Plan and Identity Theft Protection
• Accident Insurance
• Employee Discounts
• Pet Insurance
• Employee Stock Purchase Program

About EPAM

• EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential