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Director, Digital Engagement (Aviation, Travel & Hospitality) Fort Worth, TX, USA

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Director, Digital Engagement (Aviation, Travel & Hospitality) Description

Job #: 86353
We are hiring a Director, Digital Engagement aligned to our Aviation, Travel & Hospitality business unit, who has experience designing and developing innovative digital solutions that solve complex business problems. Here at EPAM, we fully recognize that our people are the source of our success, and we are committed to helping EPAMers achieve their goals by offering various opportunities for skill development, career progression, and a supportive work environment where you can truly thrive! If you want to learn more, apply now!



  • Serve as the digital engagement lead, aligned to our Travel & Hospitality domain, responsible for creating digital strategies and program/product roadmaps, working directly with clients to position engagements and EPAM for success
  • Stay abreast of current and emerging trends, unique opportunities and challenges of the space/markets and geographies in which the clients operate, and how it affects clients’ business and initiatives
  • Responsible for shaping digital CX solutions and properly scoping / pricing engagements, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase
  • Understand the full end-end product life cycle, from initial product design strategy through to UX Design, development, and release, working closely with program management to ensure successful delivery through an integrated delivery model
  • Orchestrate digital transformation and product solutions, teams, strategic roadmaps, data-driven experience design, platform implementation, and continuous improvement/optimization programs
  • Develop effective relationships with clients as well as key internal executives, BU heads, Account Managers, Solution SME’s, Sales, and Delivery Leaders to maximize growth within an account/client portfolio
  • Drive digital revenue within the client portfolio by identifying opportunities and influencing EPAM’s CX services
  • Support sales and pre-sales activities by assessing digital opportunities, responding to RFP’s, creating proposals and presentations, establishing relationships with clients and prospective clients, and helping to close / sign new deal
  • The performance scorecard will include achieving target revenue goals, meeting target billable utilization and contributing to EPAM and Digital Practice people initiatives


  • 8+ years of demonstrated success in developing and growing client relationships and leading teams delivering end-to-end solutions
  • Domain expertise in Aviation, Travel, and Hospitality Sectors is required
  • Strong problem solver and creative thinker with gravitas
  • Ability to operate at a strategic level yet being close enough to the details to add value to clients and be a real support to the team
  • Experience managing and monitoring performance metrics across large scale accounts and account portfolios
  • Exceptional management skills and superb oral and written communication, with strong presentation abilities
  • Strong digital knowledge or experience with particular emphasis on strategy, consulting, team management and product development
  • Proven ability to manage client engagements under high stress to successful completion


  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance
  • Employee Stock Purchase Program

About EPAM

  • EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential