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Service Delivery Manager Westport, CT, USA

Service Delivery Manager Description

Job #: 86565
We are looking for a Service Delivery Manager who is passionate about leading strategic initiatives and making a huge impact on software engineering projects. As an EPAMer, you’ll have the opportunity to work with a supportive team, on a variety of interesting projects for some of the biggest brands in the world. Apply now to learn more about this exciting opportunity.



  • Establish and upgrade software operations quality control measures and workflows
  • Lead a Service Delivery team of Software Engineers and ensure excellent client service
  • Diagnose and address root causes of production and quality issues
  • Communicate effectively with both business and technology experts as well as internal and external stakeholders


  • Expert-level experience using Atlassian, Jira and JQL
  • Demonstrated experience using ITILv3
  • Strong experience driving technical discussion while communicating directly with customer representatives, technical specialists, and key business users
  • Ability to design Jira workflows using Jira automation
  • Ability to read technical documents, understand solution architecture, understand the impact of tech decisions on the PROD ecosystem
  • Demonstrated experience managing teams preferred


  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance
  • Employee Stock Purchase Program

About EPAM

  • EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential