Service Delivery Manager Westport, CT, USA
Service Delivery Manager Description
Job #: 86565Req.#402615944
Responsibilities
- Establish and upgrade software operations quality control measures and workflows
- Lead a Service Delivery team of Software Engineers and ensure excellent client service
- Diagnose and address root causes of production and quality issues
- Communicate effectively with both business and technology experts as well as internal and external stakeholders
Requirements
- Expert-level experience using Atlassian, Jira and JQL
- Demonstrated experience using ITILv3
- Strong experience driving technical discussion while communicating directly with customer representatives, technical specialists, and key business users
- Ability to design Jira workflows using Jira automation
- Ability to read technical documents, understand solution architecture, understand the impact of tech decisions on the PROD ecosystem
- Demonstrated experience managing teams preferred
Benefits
- Medical, Dental and Vision Insurance (Subsidized)
- Health Savings Account
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability (Company Provided)
- Life and AD&D Insurance (Company Provided)
- Employee Assistance Program
- Unlimited access to LinkedIn learning solutions
- Matched 401(k) Retirement Savings Plan
- Paid Time Off
- Legal Plan and Identity Theft Protection
- Accident Insurance
- Employee Discounts
- Pet Insurance
- Employee Stock Purchase Program
About EPAM
- EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential