ESM / ServiceNow Consultant Croatia or Remote
ESM / ServiceNow Consultant Description
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
We are seeking a driven and innovative ESM / ServiceNow Consultant to join our growing team and help design processes and consult clients on end-to-end solutions built on the ServiceNow platform.
In this role, you will play a key role on a variety of projects in ITSM, ITOM, HR and other business domains for customers all over the world.
We are supporting Employment Contract or B2B, depending on your preferences.
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Responsibilities
- Drive requirement gathering and analysis
- Create User Stories / Requirements specifications
- Design and improve processes in ESM (ITSM and adjacent domains)
- Serve as a process subject matter expert to the customer and members of the team
- Closely collaborate with various stakeholders and members of the team
- Communicate requirements and act as a liaison between the customer and the development team
- Create and maintain process documentation
- Participate in pre-sales activities and demos
Requirements
- Experience in designing and improvement of processes in ESM domain using process modelling tools
- Strong communication, negotiation and presentation skills
- Solid understanding of Agile methodologies
- Deep understanding of ITIL
- Knowledge of ServiceNow (or other ITSM tool)
- Flexibility in working directly with technical and business stakeholders on the customer’s side
- Experience with business process modeling and writing good documentation
- English at B2+ level
We offer
- Career development opportunities with a transparent career path
- Wide range of professional trainings, workshops, and mentoring programs plus unlimited access to LinkedIn Learning
- Learning resources and financial support for completing certification programs
- Christmas and Vacation bonus
- Corporate Health Insurance (basic and supplementary)
- Free yearly medical check-ups
- 25 days of vacation
