ESM / ServiceNow Consultant Armenia or Remote
ESM / ServiceNow Consultant Description
We are seeking a driven and innovative ESM / ServiceNow Consultant to join our growing team, help design processes, and consult clients on end-to-end solutions built on the ServiceNow platform.
In this role, you will play a key role in a variety of projects in ITSM, ITOM, HR and other business domains for customers worldwide.
This is a fully remote position that offers you the flexibility to work from any location in Armenia, whether it's your home or well-equipped offices in Yerevan or Gyumri.
#LI-DNI#LI-VA2
Responsibilities
- Drive requirement gathering and analysis
- Create User Stories / Requirements specifications
- Design and improve processes in ESM (ITSM and adjacent domains)
- Serve as a process subject matter expert to the customer and members of the team
- Closely collaborate with various stakeholders and members of the team. Communicate requirements and act as a liaison between the customer and the development team
- Create and maintain process documentation
- Participate in pre-sales activities and demos
Requirements
- Background in designing and improving processes in the ESM domain with process modelling tools
- Proficiency in communication, negotiation, and presentation
- Understanding of Agile methodologies
- Knowledge of ITIL
- ServiceNow (or other ITSM tool)
- Background in collaborating directly with technical and business stakeholders of the customer
- Qualifications in business process modeling
- Proficiency in producing high-quality documentation
- English at B2+ level
We offer
- We connect like-minded people:
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
- We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to LinkedIn Learning and Get Abstract
- Free English classes with certified teachers
- We cover it all:
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Comprehensive medical & family care package
- Four trust days per year for personal needs
- Discounts for fitness clubs
- Benefits package (hotels, restaurants, stores and services)
EPAM Armenia is a team of talented innovators united by a passion for technology. In 2014, we opened our first office in Yerevan, and now we have a second engineering hub in Gyumri. We've built a continuously learning organization that helps its employees rapidly advance their careers. Here you will work with the world's industry leaders, support impactful projects using the latest technologies, collaborate with multi-national teams, and have access to a wide variety of development opportunities.
