Application Support Specialist Lisbon, Portugal
Application Support Specialist Description
We are seeking an Application Support Specialist with T24 Transact experience.
In this role, you will provide essential production support to ensure seamless day-to-day operations. You will play a key role in incident resolution, problem management, and driving continuous service improvement.
Please note that work from the customer office 2 days per week is required.
#LI-DNI
Responsibilities
- Provide L1/L2 support for Temenos Transact applications
- Ensure smooth operations and timely incident resolution
- Manage problem management processes to enhance service quality
- Collaborate with teams to implement continuous service enhancements
- Utilize SQL and Unix shell scripting for log analysis and troubleshooting
- Support production operations and RTB activities effectively
- Monitor banking interfaces, APIs, and middleware performance
- Engage with ticketing systems like Service Now and JIRA for tracking issues
- Automate and simplify processes to improve operational efficiency
- Participate in CI/CD processes and manage version control tools
- Assist in managing containerized applications using Kubernetes
- Apply ITIL framework principles for service management
- Maintain a general understanding of banking operations and transactions
- Utilize monitoring tools to ensure system health and performance
- Document and report incidents and resolution steps
- Work collaboratively with cross-functional teams
Requirements
- 2+ years of experience in application support with T24 Transact
- Knowledge of core banking operations and RTB processes
- Proficiency in SQL and Unix shell scripting
- Understanding of monitoring tools and operating systems
- Familiarity with ticketing systems such as Service Now and JIRA
- Experience in banking interfaces and APIs management
- Capability to work with DevOps tools for automation
- English proficiency at a professional level
Nice to have
- Certification in Information Technology Infrastructure Library
- Familiarity with CI/CD practices
- Experience with T24 core logs and Temenos Interaction framework
- Knowledge of Financial Accounting and Treasury Operations
- Exposure to automation tools like Autosys
We offer
- Competitive compensation depending on experience and skills
- Variety of projects within one company
- Being a part of a project following engineering excellence standards
- Individual career path and professional growth opportunities
- Internal events and communities
- Flexible work hours
