Help Desk Specialist Argentina or Remote
Help Desk Specialist Description
We are seeking a dedicated Help Desk Specialist to join our team and manage incidents and service-related issues effectively.
In this role, you will ensure the operational health of our applications and services, analyze and handle incidents, and communicate efficiently with all stakeholders.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
#LI-DNI
Responsibilities
- Validate, analyze, and manage individual incidents and potential mass-related issues
- Monitor the operational health of services and applications
- Foster clear and fluid communication with all incident management stakeholders
- Actively participate in daily management tasks, offering effective solutions
- Handle and follow up on assigned tasks to meet deadlines
Requirements
- Customer service background with a minimum of 2 years in a related role
- Proficiency in Microsoft Office tools including Word, Excel and PowerPoint
- Competency in Oracle PL/SQL with at least 1 year of experience
- Qualifications in Kibana
- Skills in effective incident analysis and management
- Understanding of application and service monitoring practices
- Capability to promote efficient communication
- Flexibility to adapt to changing situations and new needs
- Analytical skills, with the ability to solve complex problems
Nice to have
- Proficiency in Microsoft Power BI
We offer
- Connectivity Bonus (15,000 ARS are paid with a salary receipt at the end of each month as a non-wages concept)
- Medicina Prepaga (It covers the collaborator and direct family group)
- Paternity Leave (Two additional days are added to what is established by law, total of 4 days)
- Discounts card
- English Training (English lessons, twice per week)
- Training Program (Access to multiple customized training plans according to the needs of each role within the company)
- Marriage bonus (The company doubles the allowance established by law that ANSES offers)
- Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company)
- External Agreements and Discounts
- Vacations: 14 calendar days a year
By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM´s Privacy Notice and Policy.
