End-user Support Engineer Georgia
End-user Support Engineer Description
We are currently seeking an experienced End-user Support Engineer to join our team. You will be a customer service and support, working with the team and assisting our customers via in person walkup, support tickets, email and chat.
#LI-DNI
Responsibilities
- Support colleagues regarding IT requests/incidents (hardware/software)
- Provide IT training for newcomers related to EPAM Systems infrastructure
- Prepare documentation and reports for processes within the company
- Communicate with external vendors and Global IT teams to resolve problems
- Maintain and update assets inventory
- Communication room maintenance and environment monitoring
- Install and configure computer network hardware and applications
- Taking employees or clients through a series of actions, either face to face or remotely via MS Teams to help set up systems or resolve issues
- Rapidly establish a good working relationship with employees and other professionals promoting good IT practices
Requirements
- Proficiency in building and troubleshooting Linux, Apple, and Windows OS
- Basic knowledge of networking (TCP/IP, DNS, DHCP) and network infrastructure
- Basic knowledge of Microsoft Windows Server management (Active Directory, WSUS, 3rd party antivirus service)
- Basic troubleshooting skills of Win, Apple, and Linux OS
- User-friendly attitude willing to help employees solve their daily issues with IT infrastructure
- Good communication skills and problem-solving attitude
- Capable to work in a team in a multi-level organization
- Willing to learn new technologies and respond quickly to new challenges
Nice to have
- Proficiency with Azure infrastructure (as an MS Systems Engineer)
- Background in virtualization (Hyper-V, VMWare, Failover clustering)
- Skilled in MS System Center - SCOM, SCCM, SCO, SC HVMM
- Proficiency with Office 365 and Microsoft Exchange
- ITIL Foundation, ServiceNOW, Asset Management (CMDB) knowledge
- Ability to write technical documentation in English
- Basic knowledge of network monitoring
We offer
- We connect like-minded people:
- Delivering innovative solutions to industry leaders, making a global impact
- Corporate and social events
- Enjoyable working environment
- We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly
- Free English classes with certified teachers
- We cover it all:
- Participation in the Employee Stock Purchase Plan
- Comprehensive medical & family care package
- Five trust days per year (sick leave without a medical certificate)
- Benefits package (sports activities, a variety of stores and services)
EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, clients, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow.
