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Senior Support Analyst Krakow, Poland or Remote

Senior Support Analyst Description

Job #: 57727
Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.


Currently we are looking for a Senior Support Analyst for our Krakow office. Do you like a blend of technology, business and people? Do you like to excel in an international environment with one global virtual team? Are you able translate IT issues to front office users and their requirements back to IT? We are looking for a Senior Support Analyst to support Repo trading applications. The role faces off to traders, sales traders, margin management, operations and regional IT management.


Our client is one of the largest investment banks in the world.

Your team forms an integral part of a global team, which supports the business on six days a week around the clock. The supported applications cover several areas, namely the lifecycle management of REPO trades, the optimisation of the collateral inventory and the system to support unsecured funding. This includes manual trade entry or trade feeds from Electronic Communication Networks (ECNs). The downstream systems are settlement, risk, P&L and MIS systems.


  • Support in-house and externally developed applications
  • Keep the production environment stable by making well informed decisions
  • Resolve incidents and requests in due course
  • Solve complex issues
  • Own and drive problems to their solution
  • Deploy changes to production
  • Plan and participate in major activities such as disaster recovery tests and infrastructure weekends
  • Become a subject matter expert in the business area and applications you support
  • Make yourself a name with the front office so they know you personally and know that they can trust you


  • Ability to investigate IT and business-related incidents and resolve them
  • Ability to write SQL queries against complex database schemata and regularly use UNIX to analyse logs and edit files
  • Implementing changes using pre-defined methods
  • Supporting tools like ServiceNow, NetCool, SPLUNK and AppDynamics
  • Knowledge of middleware (Tibco/RV, MQ, JMS) and job scheduling software like AutoSys
  • Ability to do some project work as part of small enhancements and infrastructure related activities
  • Experience in front office support facing off to traders and learn quickly as you are working in a complex and fast changing environment. Also, you own problems till they are resolved according to their urgency
  • Knowledge of fixed income instruments, ideally with exposure to Repo and understand the lifecycle of trades
  • Occasional work on Saturday and Sundays for releases, disaster recovery tests and business readiness tests. No night shifts

We offer

  • Vast opportunities for self-development: online courses and library, experience exchange with colleagues around the world, partial grant of certification
  • English language classes
  • Polish language classes for Foreigners
  • Career development center
  • Unlimited access to LinkedIn learning solutions
  • Possibility to relocate for short and long-term projects (ex. to USA or Switzerland)
  • Benefit package (private insurance, health care, multisport, lunch tickets, and shopping vouchers, etc.)
  • Possibility to be involved in an international project
  • Remote work options
  • Relocation package for foreign applicants as well as for people relocating within Poland
  • Please note that only selected candidates will be contacted
Learn more about EPAM in Poland

Equal Employment Opportunity

EPAM Systems, Inc. is an equal opportunity employer.  We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.

Pay Transparency Non-Discrimination Provision

EPAM will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Affirmative Action Obligations as a U.S. Government Federal Contractor

As a U.S. federal government contractor, EPAM is committed to meet its affirmative action obligations to make good faith efforts to expand the recruiting pool of women, minorities, individuals with disabilities, and protected veterans through outreach, targeted recruitment, training opportunities and other activities. We affirm this commitment annually in EPAM’s Affirmative Action Plans. The full text of our Affirmative Action Plan for Persons with a Disability and Protected Veterans is available for inspection in the People Operations Department during normal business hours. Email the People Operations Department to schedule an appointment.

Accessibility for Applicants with Disabilities

EPAM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you require an accommodation at any stage of the employment application process, please send an email to the People Operations Department including your name, a detailed description of your requested accommodation, and the best method to contact you. If you have already reviewed a job posting or submitted an application for a job, please include the requisition number. We will assist you and make a determination on your accommodation request on a case-by-case basis.

EEO is the Law. Applicants to and employees of EPAM Systems Inc., are protected under Federal law from discrimination.

EPAM Systems, Inc. participates in eVerify.