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Senior Delivery Director Brussels, Belgium

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Senior Delivery Director Description


Do you want to join a team of globally renowned and award-winning Designers and Technologists, who are passionate about what they do and how they do it? Do you want to play a key role building strong business / technology relationships, taking a ‘hands on’ approach to define a culture of continuous improvement, while being accountable for the overall project delivery, client satisfaction and P&L management?

The role will be to manage a portfolio of EPAM clients’ and key stakeholder relationships. The Senior Delivery Director will be accountable for the overall project delivery, client satisfaction and management of the P&L while ensuring that the work is on strategy, on time and within budget. You will be working alongside a globally renowned and award-winning design, development and technology teams who are passionate about what they do and how they do it. You will play a key role building strong business / technology relationships and taking a ‘hands on’ approach to drive a culture of continuous improvement.


  • Provide thought leadership to solve business challenges leveraging technology to create market differentiation, release efficiencies, and improve user experiences
  • Manage key customer relationships and expectations; identify opportunities to up/cross-sell products and services through building trusted advisor relationships
  • Participates in new business development and discovery-led projects, co-ordinate preparation of proposals and statements of work working with EPAM competencies and experts
  • Work with multi-disciplined teams of product owners, designers and technologists to define delivery plans, estimates and risk management strategies
  • Implement and manage a planning cycle including clear progress reporting, tracking of deliverables, issue and risk management and effective resource allocation across the portfolio
  • Oversee account portfolio from financial, project delivery, and sourcing, perspectives; ensure robust governance is implemented at the account level
  • Coordinate involvement of EPAM competencies and consultants within the engagement lifecycle to ensure we deliver best in class solutions that maximise customer value
  • Investigate complex issues of production delivery, run the root cause analysis, establish a solution and push it through required steps necessary in order to deliver
  • Mentoring of peers, including making sure that remote and onsite project team undertakes their duties effectively


  • Proven experience of managing delivery of an organization of 60-120 FTE and high business impact engagements executed at pace and of a similar size
  • Over 10 years’ experience working in consulting or outsourcing organisations in technology and / or engagement leadership; experience in e-commerce, CRM, marketing sector is a plus
  • Able to combine business knowledge, technology expertise, and modern delivery practices to projects to achieve ambitions outcomes for clients
  • In-depth knowledge and understanding of agile methodologies; proven track record devising and implementing continuous improvement and cultural change initiatives
  • Requires the ability to establish solid working relationships with clients, plus the ability to work effectively as a virtual member of a dynamic, dispersed team and to meet deadlines
  • Strong people management skills, proven track record bringing diverse people together (internal/external stakeholders) and fostering a sense of team and purpose
  • Excellent communication, presentation, and organisation skills are necessary, extensive experience working with multi-disciplinary and multi-cultural distributed teams preferable
  • Minimum of a bachelor’s degree in a STEM subject, with MBA or equivalent business experience desired
  • Fluent Dutch/Flemish (spoken and written)

We Offer

  • Private healthcare insurance (DKV) free for all households
  • Pension plan (AG – disability, death and pension)
  • Daily restaurant tickets 7€ face value
  • Eco-cheques
  • Joint Commitee gross bonus
  • EOY premium
  • Simple and double holiday pay
  • Commuting to work- costs reimbursement OR Company Car + energy card
  • IT equipment: e.g. laptop + mobile subscription
  • Annual Salary Review
  • Great learning and development opportunities, including in-house professional training, career advisory and coaching, sponsored professional certifications, well-being programs, LinkedIn Learning Solutions and much more
  • Certain benefits and perks may be subject to eligibility requirements

About EPAM

  • EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential