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Senior Application Support Analyst Remote

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Senior Application Support Analyst Description

Job #: 92069


Are you ready to make a significant impact on the stability and performance of critical business applications? Our IT company is seeking a Senior Application Support Analyst with a deep understanding of distributed environments, Clustering, Load Balancing, and ESB Integrated solutions. This role provides you with the opportunity to manage multiple applications, deliver quick solutions, and foster strong customer relationships while ensuring our applications meet service level agreements.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.


  • Provide level 2 application support, demonstrating proficiency in managing distributed environments, Clustering, Load Balancing, and ESB Integrated solutions
  • Take the lead in managing several applications and providing guidance on achieving rapid, effective solutions
  • Develop and implement swift solutions to maintain positive customer relations
  • Ensure critical business applications consistently meet service level agreements
  • Take a proactive approach in identifying issues and leading them to successful resolution
  • Perform necessary maintenance for optimal application availability
  • Maintain the health of an Ecommerce platform, considering integrations with Backend services and various components at the OS, Database, and JVM levels
  • Foster clear and productive communication with customers


  • A minimum of 3 years of experience focused on Application Support, API Usage, and Reverse Engineering
  • Exceptional client-facing skills to ensure strong customer relationships
  • Over 3 years of experience working with Linux systems, with a strong understanding of Bash Scripts, and preferably, experience with Bash/Shell Scripting automation
  • At least 2 years of experience working with Application Servers and writing SQL queries for application maintenance
  • More than 3 years of experience in implementing and administering applications with multiple integrations, including ESB, Load Balancing, Clustering, and database-based components
  • Desired experience, over 2 years, in Ecommerce Platforms or the Pharmaceutical area
  • Preferred experience, over 2 years, in SAP Hybris Platforms or the Pharmaceutical area
  • As a self-starter, you bring high levels of drive, energy, resilience, and a commitment to professional excellence
  • You can quickly grasp complex and evolving solutions, analyze requests or issues to provide the best possible solutions, and adapt to changing priorities
  • Your communication skills, both written and oral, are effective at all organizational levels
  • You excel in collaboration across different technology services

Nice to have

  • Familiarity with Apache Tomcat
  • Experience with IBM WebSphere
  • Knowledge of SAP Commerce Cloud


  • Application Support, API Usage, and Reverse Engineering
  • Proficiency in Linux systems, with a strong understanding of Bash Scripts, along with Automation experience using Bash/Shell Scripting
  • Experience with Application Servers and writing SQL sentences for Application Maintenance
  • Familiarity with Ecommerce Platforms

We Offer

  • Career plan and real growth opportunities
  • Unlimited access to LinkedIn learning solutions
  • International Mobility Plan within 25 countries
  • Constant training, mentoring, online corporate courses, eLearning and more
  • English classes with a certified teacher
  • Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
  • Flexible work schedule and dress code
  • Collaborate in a multicultural environment and share best practices from around the globe
  • Hired directly by EPAM & 100% under payroll
  • Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
  • Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
  • 13 % employee savings fund, capped to the law limit
  • Grocery coupons
  • 30 days December bonus
  • Employee Stock Purchase Plan
  • 12 vacations days plus 4 floating days
  • Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
  • Monthly non-taxable amount for the electricity and internet bills


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