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IT Service Management Consultant (ITSM) Armenia or Remote

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IT Service Management Consultant (ITSM) Description

DESCRIPTION


Are you passionate about leveraging technology to drive innovation in the semiconductor industry? Join our team as an IT Service Management (ITSM) Consultant and collaborate with a global leader in advanced technology systems for semiconductors. Your role will involve enhancing our governance perspective, ensuring a stable ServiceNow platform that aligns seamlessly with evolving business and IT needs.

If you're ready to play a key role in optimizing ITSM processes, expanding ServiceNow usability at scale, reducing platform sprawl and driving automation in a dynamic and innovative environment, we want to hear from you!

What You’ll Do

  • Collaborate with the business and IT stakeholders to understand the business needs
  • Ability to analyze current state and provide vision for innovations
  • Design ESM framework
  • Collaborate with the architect and development team

What You Have

  • Understanding of development processes and frameworks
  • Knowledge of Agile (Scrum, SAFe)
  • Familiarity with UML, IDEF0, BPMN
  • Expertise (ideally certification) in ITSM/ITIL practices and adjacent areas plus ServiceNow modules (ITBM, HRSD, GRC, ITOM, etc.)
  • Skills in effective negotiation
  • English level – C1

We Offer

  • Outstanding career development opportunities with a transparent roadmap to accelerate your journey
  • Knowledge sharing within the community of the industry’s top professionals worldwide
  • Various opportunities for self-development: hard & soft skills internal training courses, mentoring programs, and unlimited access to 8,000+ LinkedIn Learning courses
  • Free English classes with certified teachers
  • Competitive compensation, regular assessments, and salary reviews
  • Participation in the Employee Stock Purchase Plan
  • Flexible working schedule
  • Friendly team and enjoyable working environment
  • Relocation opportunities within our offices in 50+ countries
  • Bonuses for participating in the referral program
  • Medical & family care programs, corporate and social events

About EPAM

  • EPAM Armenia is a team of 900+ talented innovators united by a passion for technology. In 2014, we opened our first office in Yerevan, and now we have a second engineering hub in Gyumri. We've built a continuously learning organization that helps its employees rapidly advance their careers. Here you will work with the world's industry leaders, support impactful projects using the latest technologies, collaborate with multi-national teams, and have access to a wide variety of development opportunities

在亿磐成长

周剑
解决方案架构师
苏州

朱晓华
首席软件测试工程师
苏州

金秋
首席软件工程师
苏州

我们在世界其他地方。。。