IT Service Management Consultant (ITSM) Georgia or Remote
IT Service Management Consultant (ITSM) Description
Job #: 92525DESCRIPTION
Are you passionate about leveraging technology to drive innovation in the semiconductor industry? Join our team as an IT Service Management (ITSM) Consultant and collaborate with a global leader in advanced technology systems for semiconductors. Your role will involve enhancing our governance perspective, ensuring a stable ServiceNow platform that aligns seamlessly with evolving business and IT needs.
If you're ready to play a key role in optimizing ITSM processes, expanding ServiceNow usability at scale, reducing platform sprawl and driving automation in a dynamic and innovative environment, we want to hear from you!
What You’ll Do
- Collaborate with the business and IT stakeholders to understand the business needs
- Ability to analyze current state and provide vision for innovations
- Design ESM framework
- Collaborate with the architect and development team
What You Have
- Understanding of development processes and frameworks
- Knowledge of Agile (Scrum, SAFe)
- Familiarity with UML, IDEF0, BPMN
- Expertise (ideally certification) in ITSM/ITIL practices and adjacent areas plus ServiceNow modules (ITBM, HRSD, GRC, ITOM, etc.)
- Skills in effective negotiation
- English level – C1
We Offer
- Outstanding career development opportunities with a transparent roadmap to accelerate your journey
- Knowledge sharing within the community of the industry’s top professionals worldwide
- Various opportunities for self-development: hard & soft skills internal training courses, mentoring programs, and unlimited access to 8,000+ LinkedIn Learning courses
- Free English classes with certified teachers
- Competitive compensation, regular assessments, and salary reviews
- Participation in the Employee Stock Purchase Plan
- Flexible working schedule
- Friendly team and enjoyable working environment
- Bonuses for participating in the referral program
- Relocation opportunities within our offices in 50+ countries
- Social package – medical & family care
- Five trust days a year (sick leave without a medical certificate)
About EPAM
- EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, customers, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow
