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Service Delivery Engineer Tokyo, Japan

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Service Delivery Engineer Description

Job #: 93025
We are hiring a service delivery engineer who leads a group of external service partners to provide application support for a group of application and technology families that deliver business services end-to-end for customer products. This role will include day-to-day coordination of all Solutions Support activities for customer products globally, whether completed by internal or external teams.

What You’ll Do

  • Provide effective service delivery of end-to-end process of Supply Chain Customer Products to our internal or external customers globally
  • Work closely with the IT infrastructure and operations leaders/teams/service providers globally
  • Work as a single point of contact for all applications and technologies related to Supply Chain Customer Products
  • Monitor and coordinate day-to-day application support activities of the Customer Products not limited to application up-time & performance, batch/integration process monitoring/executing, incident/service/problem management, production change control, production deployment, developing workarounds, data analysis, clarification to product-related queries, update/develop workflows/automation, continuous improvements, proactive capacity monitoring and management, system performance analysis and tuning
  • Establish departmental goals and implement processes and tools regarding quality, productivity, service level and issue resolution

What You Have

  • 5+ years of experience in IT service delivery including application operation and support, and establishing/enforcing operation processes, policies, tools, and metrics
  • 5+ years of driving service quality through service management of 3rd party services and project work
  • Demonstrated experience in problem-solving, customer management, service level management, root-cause analysis and ability to collaborate and facilitate in cross-team issue resolution
  • Good knowledge of Supply Chain Management and/or Logistics domain
  • Business level of English skills and fluent in Japanese (spoken and written)


  • By choosing EPAM, you're getting a job at Glassdoor’s Top 100 Best Places to Work in 2023 & one of Most Loved Workplace, as recognized by Newsweek, 2021-2023
  • Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters
  • You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices
  • We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey
  • At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us

Life at EPAM

  • EPAM is a leading global provider of digital platform engineering and development services. EPAM has been named the top IT Services company on the Fortune ‘100 Fastest-Growing Companies’ list (2019-2021)
  • Since EPAM Japan was incorporated in 2018, we have been constantly expanding our team and capabilities in Tokyo, the capital of the world's third-largest economy
  • We have top-notch multilingual specialists who are experts in consulting, designing, and engineering to achieve digital transformation for businesses, especially in financial services, life science, automotive, real estate, and retail
  • With a proactive, creative, diverse team, we offer our clients solutions that envision digitalization in their systems, products, and services. We are here to make an impact in our community and beyond

How We Hire

  • Here, we summarize the typical journey to finding a job within EPAM
  • Apply and tell us about yourself
  • Go through some standard interviews:
    • General interview
    • Technical interview
    • Manager interview
    • Client interview
  • Get ready to join the team