Senior Infrastructure Support Engineer Remote
Senior Infrastructure Support Engineer Description
We are currently seeking an experienced remote Senior Infrastructure Support Engineer to join our team. In this role, you will be responsible for monitoring windows-based systems, carrying out basic network administering and troubleshooting, and working effectively without needing explicit instructions. You will display a high level of self-direction when it comes to high-level tasks.
This is a fully remote position that offers you the flexibility to work from any location in Armenia, whether it's your home or well-equipped offices in Yerevan or Gyumri.
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Responsibilities
- Monitor Windows-based systems and carry out basic network administering and troubleshooting
- Administer patching and software deployment areas (SCCM and Intune)
- Work effectively without needing explicit instructions and display a high level of self-direction when it comes to high-level tasks
- Troubleshoot and provide technical support for Windows-based systems
- Write scripts using PowerShell for automation and other tasks as needed
- Ensure adherence to ITIL standards and best practices for infrastructure support
- Maintain and update technical documentation for infrastructure systems
Requirements
- Minimum of 3 years of experience in Infrastructure Support Engineering
- Expertise in monitoring of Windows-based systems, practical admin experience with SCOM is an advantage
- Proficiency with administering patching and software deployment areas (SCCM and Intune)
- Strong scripting skills (PowerShell)
- Expertise in Windows Administering
- Basic network administering and troubleshooting skills
- Advanced troubleshooting skills
- Good verbal and written skills in English at a B2+ level
Nice to have
- Proficiency with Azure infrastructure (as an MS Systems Engineer)
- Background in virtualization (Hyper-V, VMWare, Failover clustering)
- Skilled in MS System Center - SCOM, SCCM, SCO, SC HVMM
- Knowledge of NTFS
- Proficiency with Office 365 and Microsoft Exchange
- ITIL Foundation, ServiceNOW, Asset Management (CMDB) knowledge
- Ability to write technical documentation in English
- Basic knowledge of network monitoring
- Experience with databases and Jenkins administering
We offer
- We connect like-minded people::
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
- We invest in your growth: :
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
- Free English classes with certified teachers
- We cover it all::
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Comprehensive medical & family care package
- Four trust days per year for personal needs
- Discounts for fitness clubs
- Benefits package (hotels, restaurants, stores and services)
EPAM Armenia is a team of 900+ talented innovators united by a passion for technology. In 2014, we opened our first office in Yerevan, and now we have a second engineering hub in Gyumri. We've built a continuously learning organization that helps its employees rapidly advance their careers. Here you will work with the world's industry leaders, support impactful projects using the latest technologies, collaborate with multi-national teams, and have access to a wide variety of development opportunities.
