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Middle Knowledge Management Specialist Georgia or Remote

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Middle Knowledge Management Specialist Description

Join our team as a Middle Knowledge Management Specialist, where you will be responsible for establishing and maintaining the support process for our client's projects. As a detail-oriented individual, you will be tasked with creating detailed instructions for Global Service Desk operators and updating the Knowledge Base to ensure our team is equipped with the latest information.

You will have the opportunity to identify gaps in current processes and suggest improvements and updates. Excellent communication skills are essential, as you will be responsible for sharing knowledge and information within the department and the entire organization.

This is a fully remote position that offers you the flexibility to work from any location in Georgia, whether it's your home, well-equipped office in Tbilisi or coworking spaces in Batumi and Kutaisi.



  • Gather knowledge from various sources to establish and maintain the support process
  • Create detailed instructions for Global Service Desk operators and update the Knowledge Base to keep instructions up-to-date
  • Identify gaps in current processes and suggest improvements and updates
  • Share knowledge and information within the department and the entire organization
  • Ensure Global Service Desk operators have knowledge of new and updated support processes
  • Create and update educational programs for Global Service Desk operators


  • 2+ years of relevant professional background
  • Experience in support, technical writing or business analysis is preferred
  • Strong analytical and problem-solving skills with the ability to handle and structure high volumes of information
  • Ability to identify dependencies and inconsistencies in processes
  • Strong organizational skills with the ability to work in a team and think as a team
  • Motivated, responsible, and attentive to details
  • English language level – B2+, both verbal and written

We offer

  • We connect like-minded people:
    • Delivering innovative solutions to industry leaders, making a global impact
    • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
    • Opportunity to work abroad for up to two months per year
    • Corporate and social events
  • We invest in your growth:
    • Leadership development, career advising, soft skills and well-being programs
    • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
    • Free English classes with certified teachers
  • We cover it all:
    • Participation in the Employee Stock Purchase Plan
    • Monetary bonuses for engaging in the referral program
    • Comprehensive medical & family care package
    • Five trust days per year (sick leave without a medical certificate)
    • Benefits package (sports activities, a variety of stores and services)

EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, clients, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow.