Responsibilities

• During the training
• Actively participate in the 9-week formal education program
• Receive training and mentoring by an EPAM Engineer
• Engage in hands-on workshops, Cloud basics, Linux intermediate level training, Shell scripting, and Networking
• Utilize cutting-edge technologies
• Upon successful completion of the program, you will be given the opportunity to join EPAM in a full-time engineering position
• After the Training
• Provide support to customers using Cloud Platform products, solutions, and APIs including Google Compute Engine and related services
• Provide technical assistance and support as part of a global 24x5-support organization
• Work closely with Engineers and Product Managers to improve the product and make our customers successful
• Handle change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management, and Change Management
• Provide technical and developer support to customers using Cloud Platform products, solutions, and APIs
• Follow notification and escalation procedures
• Adhere to standards for communications with businesses involving operational issues

Requirements

• English proficiency level from B2 and higher
• IT or Computer Science related bachelor's degree, can be recently graduated
• Basic networking knowledge, including protocols, services such as DNS and SSL, commonly used ports, etc
• Linux knowledge, familiarity with command line and simple configurations and troubleshooting
• Docker Containerization fundamentals knowledge, experience with creating and managing containers
• Solid coding and/or scripting (Python, Bash, Typescript, etc.); ability to write simple solutions, read and understand code
• CI/CD understanding and fundamentals knowledge, experience creating simple pipelines (Jenkins, Git, release approaches, etc.)
• Database general knowledge (type of DB, DBMS, SQL basic)
• Configuration Management understanding and basic Ansible knowledge, experience with creating and managing playbook, roles, tasks, modules, etc
• Cloud Computing (AWS or Azure) fundamentals knowledge, and experience with creation of simple configurations of cloud infrastructure. Any Cloud Certification will be a plus

We offer

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Monthly non-taxable amount for the electricity and internet bills