Skip navigation EPAM

Lead Service Cloud Developer Pune, India

  • hot

Lead Service Cloud Developer Description

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are seeking a Lead Service Cloud Developer with a strong Salesforce background to join our team.

As a Lead Service Cloud Developer, you will be at the forefront of ensuring customer satisfaction and retention through the development and implementation of Service Cloud solutions.



  • Collaborate with cross-functional teams to gather and analyze system requirements
  • Design, develop, and implement Service Cloud solutions to meet business needs
  • Develop and maintain Apex triggers, classes, and controllers for customized functionality
  • Create and maintain Lightning Web Components (LWC) for enhanced user experience
  • Integrate Salesforce with other systems using Integration Platforms and Salesforce CTI
  • Perform thorough testing of developed solutions to ensure high-quality standards
  • Provide technical guidance and mentorship to junior developers
  • Ensure adherence to SDLC methodologies throughout the development process
  • Stay up-to-date with emerging Salesforce technologies and trends


  • 8 to 12 years of experience in Salesforce development, with specific expertise in Service Cloud
  • Expertise in Apex programming and Lightning Web Components (LWC) for effective customization and development
  • Hands-on experience in Integration Platforms and Salesforce CTI for seamless integration with other systems
  • Proficiency in SOQL for efficient data retrieval and manipulation
  • Experience with specialized Cloud, if any (Data Cloud, Financial services Cloud, Communication and media cloud, Industry Solution Cloud, Life Sciences cloud)
  • Mandatory certification in App builder, PD1, PD2
  • Excellent communication skills in English (B2+) for effective collaboration with team members and stakeholders

We offer

  • Opportunity to work on technical challenges that may impact across geographies
  • Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
  • Opportunity to share your ideas on international platforms
  • Sponsored Tech Talks & Hackathons
  • Unlimited access to LinkedIn learning solutions
  • Possibility to relocate to any EPAM office for short and long-term projects
  • Focused individual development
  • Benefit package:
    • Health benefits
    • Retirement benefits
    • Paid time off
    • Flexible benefits
  • Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)