Program Manager Brussels, Belgium
Program Manager Description
We are seeking an experienced Program Manager with a strong background in eCommerce and omnichannel program management to join our team in a hybrid work arrangements in Belgium or Netherlands. The ideal candidate will bring proven expertise in managing complex B2B and B2C commerce projects, fostering high-performing teams, and building trusted relationships with senior stakeholders. This role involves driving the successful delivery of value through all project phases - from Discovery to Implementation - while ensuring cross-team collaboration and continuous improvement. With exceptional leadership and communication skills, you will empower teams to innovate, adapt to technology trends and deliver outstanding client outcomes.
#LI-DNI
Responsibilities
- Create transparency and ensure clearly defined goals lead the way
- Empower the team to be effective
- Ensure the delivery of value with each sprint
- Create management support and stakeholder happiness
- Foster psychological safety to create an effective and daring team
- Drive continuous improvement and growth both for yourself and everyone around you
- Be an inspirational leader as a coach, manager, teacher, facilitator and mentor
- Build trusted client relationships at steerco level
- Plan the program and drive cross-team dependencies
- Manage eCommerce projects in various phases like Discovery, Design, Implementation throughout the Omnichannel program
Requirements
- Proven retail and eCommerce experience, leading projects of a scale from 50-150 FTE
- Proven experience in program or project management within a digital agency or similar environment
- B2B and/or B2C Commerce experience (e.g., Salesforce Commerce Cloud, Adobe Experience Manager or similar) is a must-have
- Exceptional leadership and team coordination skills, with the ability to manage cross-functional teams
- Strong client relationship management skills, with a consultative and solution-oriented approach
- Proficiency in budget and resource management, with the ability to identify and mitigate risks
- Ability to adapt to the latest technology trends and drive innovation in program delivery
- Scrum Master certification or equivalent Agile certification
Nice to have
- Dutch language
- Creative thinking and ability to approach problems from multiple angles
We offer
- 4 weeks of paid holidays
- 6 supplementary/compensation (paid) days (pro rata temporis)
- Private healthcare insurance
- Group insurance
- Meal vouchers
- Eco-vouchers
- Joint Committee gross bonus
- Transportation/bike allowance /company car /bike lease (if eligible)
- IT equipment (laptop)
- Mobile subscription (no device)
- If otherwise eligible, participation in the discretionary annual bonus program
- If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program
- *All benefits and perks are subject to certain eligibility requirements
